Privacy Policy

Effective Date: January 1, 2026

ShopCrewLove ("we," "our," or "us") operates shopcrewlove.com, specializing in bespoke metallic sports bras. This Privacy Policy articulates our data collection, processing, and protection practices with transparency and precision. Our commitment to safeguarding your personal information is grounded in compliance with applicable data protection regulations and industry best practices.

This document serves as a comprehensive disclosure of how we handle your data throughout your interaction with our platform. By accessing or using our website, you acknowledge and consent to the practices described herein. We recommend reviewing this policy periodically, as we update it to reflect operational changes and regulatory requirements.

1. Information We Collect

Our data collection methodology encompasses multiple categories of information, each serving specific operational and analytical purposes. We employ both automated and manual collection processes to ensure comprehensive service delivery.

1.1 Personal Identification Information

When you engage with ShopCrewLove, we collect identifiable data that enables us to process transactions and maintain customer relationships. This category includes:

Full name and preferred contact name
Email address for correspondence and order confirmations
Billing and shipping addresses with postal codes
Telephone number for delivery coordination
Payment information processed through secure third-party payment gateways
Account credentials including encrypted passwords
Purchase history and order preferences

1.2 Measurement and Customization Data

Given our specialization in bespoke metallic sports bras, we collect specific measurements and customization preferences:

Body measurements including bust, underbust, and torso dimensions
Size preferences and fit requirements
Design selections including metallic finish preferences
Color choices and pattern specifications
Special requests and modification notes

1.3 Technical and Usage Data

Our systems automatically collect technical information to optimize website performance and user experience:

IP address and geographic location data
Browser type, version, and language settings
Device identifiers and operating system specifications
Referring URLs and navigation patterns
Time stamps and session duration metrics
Click-through rates and page interaction data
Search queries within our platform

1.4 Communications and Feedback

We retain records of your communications with our team, including:

Customer service inquiries and support tickets
Product reviews and ratings
Survey responses and feedback submissions
Social media interactions and mentions
Newsletter subscription preferences

2. How We Use Your Information

Data utilization at ShopCrewLove follows purpose-specific protocols designed to enhance service delivery while maintaining privacy standards. Our processing activities are categorized into operational, analytical, and communicative functions.

2.1 Order Fulfillment and Service Delivery

Primary data usage centers on executing your bespoke sports bra orders:

Processing and confirming purchase transactions
Manufacturing custom-fitted metallic sports bras according to your specifications
Coordinating shipping and delivery logistics
Managing returns, exchanges, and warranty claims
Providing customer support and addressing inquiries
Maintaining order history for reference and reordering

2.2 Platform Optimization and Analytics

Technical data informs our continuous improvement initiatives:

Analyzing user behavior patterns to enhance website navigation
Identifying and resolving technical issues and bugs
Optimizing page load times and mobile responsiveness
Conducting A/B testing for feature improvements
Generating aggregate statistics on product popularity
Assessing marketing campaign effectiveness

2.3 Marketing and Communications

With appropriate consent, we utilize your information for promotional purposes:

Sending personalized product recommendations based on browsing history
Distributing newsletters featuring new metallic designs and collections
Notifying you of exclusive offers and seasonal promotions
Requesting feedback on recent purchases
Sharing educational content about sportswear care and maintenance

2.4 Legal Compliance and Fraud Prevention

We process data to fulfill legal obligations and protect our business interests:

Complying with tax reporting and financial regulations
Detecting and preventing fraudulent transactions
Enforcing our terms of service and usage policies
Responding to legal requests and court orders
Protecting intellectual property rights

3. Data Security Measures

ShopCrewLove implements multi-layered security protocols to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security infrastructure combines technical, administrative, and physical safeguards.

3.1 Technical Safeguards

256-bit SSL/TLS encryption for all data transmissions
Secure Socket Layer certificates for payment processing
Firewall protection and intrusion detection systems
Regular security audits and vulnerability assessments
Encrypted database storage with access controls
Automated backup systems with redundancy protocols
Two-factor authentication for administrative access

3.2 Organizational Measures

Strict access control policies limiting data access to authorized personnel
Confidentiality agreements binding all employees and contractors
Regular security training and awareness programs
Incident response procedures for potential breaches
Data minimization practices to collect only necessary information
Secure disposal protocols for obsolete data

Despite our comprehensive security measures, no digital transmission or storage system is entirely impervious to threats. We continuously monitor emerging security risks and update our protocols accordingly. In the unlikely event of a data breach affecting your personal information, we will notify you promptly in accordance with applicable legal requirements.

4. Cookies and Tracking Technologies

ShopCrewLove employs cookies and similar tracking technologies to enhance functionality and gather analytical insights. Understanding these mechanisms empowers you to make informed decisions about your browsing experience.

4.1 Types of Cookies We Use

Essential Cookies: These are necessary for basic website functionality, including shopping cart operations, secure login sessions, and payment processing. These cookies cannot be disabled without significantly impairing site usability.

Performance Cookies: We utilize these to collect aggregated data on website traffic patterns, page load times, and error occurrences. This information helps us identify technical issues and optimize performance metrics.

Functional Cookies: These remember your preferences such as language settings, size selections, and display options to personalize your experience across visits.

Marketing Cookies: Subject to your consent, these track your browsing behavior to deliver targeted advertisements and measure campaign effectiveness across our platform and partner websites.

4.2 Cookie Management

You maintain control over cookie acceptance through browser settings. Most browsers allow you to:

View and delete existing cookies
Block third-party cookies while accepting first-party cookies
Receive notifications before cookies are stored
Disable all cookies entirely

Note that restricting cookies may limit certain website features. Our cookie banner provides granular consent options, allowing you to accept or reject specific cookie categories while maintaining essential functionality.

4.3 Additional Tracking Technologies

Beyond cookies, we employ:

Web beacons (pixel tags) in emails to track open rates and engagement
Local storage objects for enhanced application performance
Session replay tools (with anonymization) to understand user interactions
Analytics scripts to measure conversion funnels and drop-off points

5. Third-Party Services and Data Sharing

ShopCrewLove collaborates with carefully vetted third-party service providers to deliver comprehensive e-commerce functionality. We share data only when necessary for service provision and under strict contractual obligations.

5.1 Service Provider Categories

Payment Processors: We partner with PCI-DSS compliant payment gateways that handle credit card transactions. These processors receive payment information directly and operate under their own privacy policies.

Shipping and Logistics Partners: Delivery services receive necessary shipping information including names, addresses, and contact numbers to fulfill orders.

Email Service Providers: Marketing automation platforms process email addresses and engagement data to distribute newsletters and promotional communications.

Analytics Platforms: We utilize services like Google Analytics to understand user behavior through aggregated, anonymized data sets.

Customer Support Tools: Help desk software stores communication history to provide consistent support experiences.

Cloud Infrastructure Providers: Our website and databases are hosted on secure cloud platforms with enterprise-grade security certifications.

5.2 Data Sharing Limitations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Data sharing occurs exclusively under these circumstances:

Service providers performing functions on our behalf under confidentiality agreements
Legal compliance requirements including subpoenas and regulatory requests
Business transfers such as mergers, acquisitions, or asset sales
Protection of our rights, property, or safety, and that of our users
With your explicit consent for specific purposes

5.3 International Data Transfers

Some service providers may process data in jurisdictions outside your country of residence. When transferring data internationally, we ensure adequate protection through:

Standard contractual clauses approved by regulatory authorities
Privacy Shield frameworks where applicable
Adequacy decisions recognizing equivalent protection standards
Binding corporate rules for intra-organizational transfers

6. Your Privacy Rights

ShopCrewLove respects your data sovereignty and provides mechanisms to exercise control over your personal information. Depending on your jurisdiction, you may possess specific legal rights regarding data processing.

6.1 Access and Portability

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of verification. This enables you to transfer your data to another service provider if desired.

6.2 Correction and Updates

You may request corrections to inaccurate or incomplete personal information. Access your account dashboard to update contact details, shipping addresses, and preferences directly. For measurement data corrections, contact our customer service team.

6.3 Deletion and Erasure

You can request deletion of your personal information, subject to legal retention requirements. We will erase your data when:

It is no longer necessary for the purposes collected
You withdraw consent and no other legal basis exists
You object to processing and no overriding legitimate grounds exist
The data was unlawfully processed

Note that certain information must be retained for tax compliance, fraud prevention, and legal defense purposes as mandated by law.

6.4 Processing Restrictions

You may request limitations on how we process your data in specific circumstances:

When contesting data accuracy during verification periods
When processing is unlawful but you prefer restriction over deletion
When we no longer need the data but you require it for legal claims
When you object to processing pending verification of legitimate grounds

6.5 Objection Rights

You can object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests.

6.6 Automated Decision-Making

ShopCrewLove does not employ automated decision-making or profiling that produces legal effects or similarly significant impacts without human intervention. Product recommendations are suggestive rather than determinative.

6.7 Exercising Your Rights

To exercise any privacy rights, contact us at [email protected] with your request. We will verify your identity before processing requests to prevent unauthorized access. There is no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.

7. Data Retention Periods

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary based on data categories:

Account Information: Retained while your account remains active plus three years following closure for legal compliance
Transaction Records: Maintained for seven years to meet tax and financial reporting obligations
Marketing Communications: Stored until you unsubscribe or withdraw consent
Technical Logs: Typically retained for 12-24 months for security and analytical purposes
Customer Service Records: Kept for three years to ensure service continuity and quality assurance

Following retention periods, we securely delete or anonymize data to prevent identification.

8. Children's Privacy

ShopCrewLove does not knowingly collect personal information from individuals under 16 years of age. Our products and services target adult consumers. If we become aware of inadvertent collection from minors, we will promptly delete such information. Parents or guardians who believe we have collected their child's information should contact us immediately at [email protected].

9. California Privacy Rights

California residents possess additional rights under the California Consumer Privacy Act (CCPA). In the preceding 12 months, we have collected the categories of personal information described in Section 1 of this policy. We have disclosed personal information to service providers for business purposes as outlined in Section 5.

California consumers may exercise rights to know, delete, and opt-out of sales (though we do not sell personal information). To submit a verifiable consumer request, contact [email protected]. You may designate an authorized agent to make requests on your behalf by providing written authorization.

10. European Union Data Protection

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process personal data under the following legal bases: