Terms of Service

Terms of Service

Effective Date: January 1, 2026

Welcome to ShopCrewLove. We design and sell bespoke metallic sports bras, and we want to be clear about how our relationship works. These Terms of Service explain what you can expect from us and what we need from you when you use our website or purchase our products.

We've written this in plain language because legal jargon helps no one. If something isn't clear, reach out to us at [email protected] and we'll explain it better.

1. Accepting These Terms

By using shopcrewlove.com, browsing our products, or making a purchase, you're agreeing to these terms. It's that simple. If you don't agree with anything here, please don't use our site or services.

We may update these terms from time to time. When we do, we'll post the new version here with an updated effective date. If the changes are significant, we'll let you know via email or a notice on our website. Continuing to use our site after changes means you accept the updated terms.

2. Who Can Use Our Site

You need to be at least 18 years old to make purchases on ShopCrewLove. If you're under 18, you'll need a parent or guardian to make the purchase for you.

By placing an order, you're confirming that:

  • All information you provide is accurate and current
  • You have the legal right to use the payment method you provide
  • You'll update your account information if anything changes

3. What We Offer

ShopCrewLove specializes in bespoke metallic sports bras. Here's what that means for you:

Product Description

We do our best to display our products accurately, including colors, materials, and sizing. However, metallic fabrics can look different on various screens and in different lighting. We photograph our products in natural light to give you the most realistic representation, but there may be slight variations between what you see online and what arrives at your door.

Custom Orders

Many of our sports bras are made to order based on your specifications. Once you confirm a custom order, we begin production immediately. This means custom orders cannot be cancelled once production starts, typically within 24 hours of order placement.

Pricing

All prices are listed in USD and are subject to change without notice. We reserve the right to correct pricing errors, even after an order has been placed. If we discover a pricing error on your order, we'll contact you immediately to give you the option to proceed at the correct price or cancel your order for a full refund.

Availability

We work with limited quantities of specialty metallic fabrics. If an item becomes unavailable after you've ordered it, we'll contact you within 48 hours to discuss alternatives or process a full refund.

4. Your Account

Creating an account makes shopping easier, but it comes with responsibilities:

  • Keep your password secure and don't share it with anyone
  • You're responsible for all activity under your account
  • Let us know immediately if you suspect unauthorized access
  • Don't create multiple accounts or impersonate others

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

5. Orders and Payment

When you place an order, you're making an offer to purchase. We'll send you an order confirmation email, but that doesn't mean we've accepted your order yet. We accept your order when we ship it or make it available for pickup, at which point we'll charge your payment method.

Payment Methods

We accept major credit cards, debit cards, and other payment methods displayed at checkout. By providing payment information, you confirm that you're authorized to use that payment method.

Order Rejection

We reserve the right to refuse or cancel any order for reasons including:

  • Product unavailability
  • Pricing or product description errors
  • Suspected fraudulent or unauthorized transactions
  • Violations of these terms

6. Shipping and Delivery

We'll ship your order to the address you provide. Make sure it's accurate because we can't be responsible for orders shipped to incorrect addresses you've given us.

Estimated delivery times are just that—estimates. While we work hard to meet them, delays can happen due to production issues, shipping carrier problems, or circumstances beyond our control. We're not liable for delivery delays, but we'll always keep you informed and work to resolve issues quickly.

7. Returns and Refunds

We want you to love your metallic sports bra. Our return policy is detailed separately on our website, but here are the key points:

  • Standard items can be returned within 30 days of delivery
  • Custom or bespoke items are final sale unless defective
  • Items must be unworn, unwashed, and in original condition with tags attached
  • You're responsible for return shipping costs unless the item is defective

Refunds are processed to your original payment method within 5-10 business days after we receive and inspect the returned item.

8. Intellectual Property Rights

Everything on shopcrewlove.com belongs to us or our licensors—the designs, logos, product images, text, graphics, and overall look and feel of the site. This is all protected by copyright, trademark, and other intellectual property laws.

You can browse and shop, but you can't:

  • Copy, reproduce, or distribute our content without permission
  • Use our brand name, logos, or designs for your own purposes
  • Scrape or automatically collect data from our site
  • Modify or create derivative works from our content

If you want to use our content for something specific, ask us first at [email protected]. We're reasonable people and might say yes.

9. User Content and Reviews

If you post reviews, photos, or other content on our site, you're granting us permission to use it in our marketing and on our website. You still own your content, but you're giving us a license to use it.

When posting content, you agree that:

  • It's your original work or you have permission to share it
  • It doesn't violate anyone else's rights
  • It's honest and not misleading
  • It doesn't contain offensive, illegal, or inappropriate material

We reserve the right to remove any content that violates these guidelines.

10. Limitation of Liability

Here's the legal protection we need: ShopCrewLove, our owners, employees, and partners are not liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products.

In practical terms, this means:

  • We're not responsible for lost profits or business opportunities
  • We're not liable for damages beyond the amount you paid for your order
  • We're not responsible for issues caused by misuse of our products
  • We're not liable for problems with third-party services like shipping carriers

This doesn't affect your statutory rights as a consumer. If our product is defective or not as described, we'll make it right through our return and refund process.

11. Product Use and Safety

Our metallic sports bras are designed for athletic activities, but you need to use them appropriately:

  • Follow all care instructions on the label
  • Don't use the product if it's damaged
  • Metallic materials may have specific care requirements—read them
  • If you have skin sensitivities, check the material composition before purchasing

We're not responsible for injuries or damages resulting from misuse of our products.

12. Privacy and Data Protection

We collect and use your personal information as described in our Privacy Policy. By using our site, you consent to our data practices. We take your privacy seriously and use industry-standard security measures to protect your information.

13. Third-Party Links

Our website might link to other sites or services we don't control. We're not responsible for their content, privacy practices, or terms. When you click away from shopcrewlove.com, you're on your own.

14. Prohibited Activities

Don't use our site to:

  • Violate any laws or regulations
  • Infringe on anyone's intellectual property rights
  • Transmit viruses or malicious code
  • Attempt to gain unauthorized access to our systems
  • Harass, abuse, or harm others
  • Engage in fraudulent activities
  • Collect user information without permission

Violations may result in account termination and legal action if necessary.

15. Termination

We can suspend or terminate your access to our site at any time, for any reason, including violations of these terms. You can stop using our site anytime you want.

If we terminate your account, you'll still be responsible for any outstanding orders or payments. Sections of these terms that should naturally survive termination (like intellectual property rights and liability limitations) will continue to apply.

16. Governing Law and Disputes

These terms are governed by the laws of the jurisdiction where ShopCrewLove is registered, without regard to conflict of law provisions.

If we have a dispute, let's try to resolve it directly first. Contact us at [email protected] and we'll work with you to find a solution. Most issues can be resolved through honest communication.

If we can't resolve a dispute informally, you agree that any legal action must be brought in the courts located in our jurisdiction, and you consent to the exclusive jurisdiction of those courts.

17. General Provisions

Entire Agreement

These terms, along with our Privacy Policy and any other policies referenced here, constitute the entire agreement between you and ShopCrewLove.

Severability

If any provision of these terms is found to be unenforceable, the rest remains in full effect.

No Waiver

If we don't enforce a right or provision immediately, that doesn't mean we're waiving it. We can still enforce it later.

Assignment

You can't transfer your rights or obligations under these terms to anyone else. We can assign our rights and obligations to another entity if needed.

18. Contact Us

Questions about these Terms of Service? We're here to help. Reach out to us at:

Email: [email protected]

We'll respond to your inquiry as quickly as possible, typically within 1-2 business days.

Thank you for choosing ShopCrewLove. We're committed to providing you with high-quality bespoke metallic sports bras and a straightforward shopping experience.

Frequently Asked Questions